Read part 1 of this article here
Karen L. Ziech - Performance Technologist
Information Products & Training, Lucent Technologies
Cheryl L. Coyle, Ph.D. - Technical Manager, Human Factors
Bell Labs Research, Lucent Technologies
Finalist Presentations
All five finalists were asked to prepare a 10-minute presentation for the judges and to participate in a 20-minute question and answer session. The finalists were asked to prepare their presentation addressing the following questions:
- Specific ways in which the product is designed to fit users and tasks (i.e., how does your product match your users' needs/help them meet their goals?)
- Specific design features that make the product easy to use
- Specific user support aspects (e.g., help; documentation; on-line tutorials)
- Specific measures to ensure standards compliance and/or internationalization
- Specific user analysis steps (e.g., analyses of users and/or tasks; setting usability goals)
- Specific user-centered design process steps (e.g., inclusion of user data; iterative design)
- Specific usability evaluations (e.g., usability reviews; heuristic evaluations; user testing)
- Specific customer-focused activities (e.g., use of feedback from customers; consultation; demos etc.)
The eight judges committed to attending as many of the presentations as possible, with the goal of at least four judges at each presentation. As the finalists submitted their available dates for the half-hour meetings, we discovered that we could schedule all five meetings back-to-back in one morning. This would make for a grueling schedule, but would have the advantage of keeping each presentation in memory while hearing the others. We scheduled 2 ½ hours of back-to-back presentations with a final ½ hour scheduled for the judges to convene and vote for winners.
Continue reading "Case Study: Promoting Usability at Lucent Technologies - Part 2" »