The Milwaukee User Experience

Author: Karen Ziech

Title
Performance Technologist  - Information Products & Training, Lucent Technologies

• Masters in Human Performance and Training from Governors State University
  in IL.
• 10 years as a Performance Technologist, mostly in telecom.
• 8 years at Lucent Technologies, mainly in documentation, training, and
  process design. Primary area of specialization is around confirmation of the
  user experience through user and task analysis, various design activities,
  usability testing and other validation activities.
• Former Sr. Member of the STC, Chicago Chapter
• Member of Lucent's Usability Special Interest Group (USIG)
• Prior to her Performance Technology career, Karen was a "professional volunteer" doing group and community development work for many years while raising her children.

Articles by Karen Ziech

Case Study: Promoting Usability at Lucent Technologies - Part 1
Case Study: Promoting Usability at Lucent Technologies - Part 2

Author: Sam Racine

Sam Racine has joined Unisys full-time after earning her Ph.D. in Technical Communication/Human Factors from the University of Minnesota. She has over 15 years of experience in usability, interface design, and computer-mediated communication. Currently, Sam is a Usability Architect for the Transportation Solution Development Center, in Eagan, MN.

Sam assists product teams in the design, implementation, and update of interfaces, particularly for Web-based applications. She works also with design and usability guidelines, research analysis, and Web site evaluation. Specific engagements include e-commerce for the transportation industry, cargo and airport portals, and cargo services.

Sam is a published researcher with a recognized track record in professional journals and periodicals. She is a frequent presenter/speaker at national and regional conferences and has earned several significant awards for research into human factors and e-commerce as well as for design. Sam is a contributing member of the Human Factor/Ergonomics Society and the Society of Technical Communicators.

Email: [email protected]
www.unisys.com

Articles by Sam Racine
Defining an Effective Electronic Performance Support System

Author: Deborah Hinderer Sova

Deborah Hinderer Sova has worked in the computer industry for over 20 years, having conducted dozens of usability evaluations using a wide variety of methodologies. She has evaluated software and website usability for clients in many industries including financial, medical, bibliographical, wireless, multimedia, enterprise software, security, and insurance.

Before rejoining Tec Ed after a three-year hiatus, she was principal consultant for Sova Consulting Group. She has also worked as a usability specialist for the Nielsen Norman Group, Optavia Corporation, American Express Financial Advisors, and Compuware Corporation.

Deborah has trained other usability specialists and clients in the art of recruiting, and has presented papers and participated on panels and progressions on recruiting and other usability-related subjects. She co-authored with Jakob Nielsen an NN/g report titled 233 Tips and Tricks for Recruiting the Right Users as Participants in Usability Studies.

Deborah has presented papers on usability related topics at the national conferences of UPA, STC, ErgoCon, and IPCC and is currently the Idea Markets Co-Chair for the UPA 2005 conference. She holds Bachelor and Master degrees from The University of Michigan.

Email: [email protected]
www.teced.com

Articles by Deborah Hinderer Sova

Winning With Rapid Development: Incorporating Customer Needs into Fast-Paced Web Design

Author: Cory Knobel

Cory is currently a doctoral student at the UM School of Information, working under a NSF IGERT grant to study Sociotechnical Infrastructure of Electronic Transactions (STIET). His multidisciplinary background combines aspects of business management, intellectual property, statistical modeling, social network analysis, complex systems, and information economics.

He is currently working with Dean John King and Professor Jeff Mackie-Mason, looking at intellectual property as a network good and the incentives needed for scientific innovators to contribute to the newly established Science Commons. Cory is also a graduate degree candidate in the Department of Statistics and the Center for the Study of Complex Systems.

Email: [email protected]

Articles by Cory Knobel

Winning With Rapid Development: Incorporating Customer Needs into Fast-Paced Web Design

Author: Brian Molstad

Brian Molstad is the founder of "The Milwaukee User Experience" and President of Molstad Consulting.

Articles by Brian Molstad

• Introduction to The Milwaukee User Experience
• Avoiding Bottlenecks: A Discussion on Client Content Collection and Organization